Jira Recommendations

Hi there,

so to make a long story short, we are currently using FreeScout as our Main-Ticket System. It never took off, because it may be a great tool, but we can seggegate different tickets to different people, without anyone having access.

This led to a low acceptance from my Colleagues and no one wants to use it.
Why write a Ticket, that everyone sees and reads, when you can send an email in private.

For People in our Warehouse, its not a big deal, who cares about how much bubble wrap they order. But for Employees in our Office, its a big deal, as they sometimes discuss internal things, requirements of customers and so on and they are scared that some intern or trainee could see things and share things, he isnt supposed to see.

So now atm. I’m looking at Jira, I heared it a 1000 times and we are working with a few companies who use it or they have an interface were we put in our request through their jira.

Im curious, who is using and administering Jira here in this Community?

A) Is it a robust software, or do we need to expect bugs and downtimes?

B) Can we create different groups or teams, that have only access to certain areas. (Like the Warehouse / Office / C-Level and so on) This should help get more acceptance when interns cant read the tickets of C-Level.

C) How about pricing? A User is an Employeee, I get that. But what about our customers, do they also need to be paid for, they are externals and should only have access to their own tickets.

Thanks for reading, I hope you can enlighten me.
Tbh. Im delaying this topic for ages now, and it starts to piss me and my co-workers off.

 

For some alternatives, tools like Asana or Trello offer similar features with different cost structures. Finding the right fit depends on your specific needs and budget.

 

I’ve been using it for a while and the biggest help has been setting up templates for recurring tasks and tickets. It saves a ton of time, especially when you're trying to keep things consistent across teams. Also helps make onboarding smoother since new folks can just follow the same structure instead of starting from scratch each time.